egg's Conscious Consumer Color Swatch Book.
Seeking the 93% solution by egg - 7.1.05
At egg, we create brands and marketing tools for sustainable,
responsible brands. We have 35 years combined experience in
advertising, marketing brands like Coke, Southwest Airlines, and
Porsche, so we have some experience in making things cool and
desirable.
But we would have to tell our blue state billionaire to save his money,
because we can’t make sustainability cool. Or, more accurately, we
can’t:
1. Make sustainability cool enough; and
2. Do so to a large, mass
audience; and
3. Accomplish it over a sustained period of time.
If you disagree, just remember that 30-plus years of advocacy for the
environment has already proved the point. Our consumer research shows
that there is a small, philanthropic, good-for-the-commonwealth cluster
of people — about 7 or 8 percent of the population — that embraces
ideas like environmentalism and sustainability simply because they are
the right things to do. Moreover, they are willing to pay significantly
more for nearly identical products that help them achieve their
altruistic goals. That’s cool.
But it’s a different story for nearly everyone else. To varying
degrees, the other 90-plus percent of the population balances these
questions: “What’s good for everyone?” versus “What’s in it for me, me,
me?”
And that’s cool, too. It’s like a personal triple bottom line: “I’ll
get my coffee at Starbucks because: They treat employees well, they use
(some) recycled paper, and they make a mean frappacino.” Call it doing
good while drinking well.
Sustainability doesn’t provide an immediate, short-term, emotionbased,
selfish answer to “What’s in it for me, me, me?” It is too conceptual
and abstract, too global, too community oriented, and its benefits are
too far into the future.
The good news
Luckily, there is a way for our billionaire to meet the end goal.
That’s by answering the question “What’s in it for me?” Find out how
sustainability fits into different people or groups of people’s lives,
translate it into language that is meaningful for them and help them
accomplish their goals — like “Organic is great because it’s good for
my family’s health, not because it will help us overcome specific
environmental problems.”
Or educate people about how buying local brands might help their local
economy and support jobs. Or explain better the concept of true cost
accounting and how actual costs affect their pocketbooks. Or make the
connection between brands that do good and also provide personal
advantages, whether in price, design, or quality (all things that are
about “me, me, me”).
So what is meaningful to the other 93 percent? Plenty.
Here’s one example. Most people want their kids to have healthy lunches
at school; they just don’t know how to get this done. So our
billionaire could invest in an effort to provide healthy organic food
(SlowfoodUSA and Alice Waters’ Edible Schoolyards program could use all
the funding help they can get) at schools.
Focus on grassroots efforts that target local schools, not just mass
media. Find ways for people to get involved, not just passively
absorbing a public relations campaign. Publish stories in the local
community newspaper, not just the metro daily.
Before you know it, plenty of people will be fanatics for sustainable
agriculture because it is in their best interest, their immediate,
shortterm, selfish interests — their kids’ health, their families’
health, the health of their neighborhoods and communities. That’s just
one way for our billionaire to make sustainability cool: redefine it in
meaningful terms: my health, my family, my community.
Another example comes from an egg client, the Seattle Monorail Project.
Nearly all Seattleites agree that traffic congestion is an enormous,
growing problem. The trick for the last 30 years has been creating a
solution that everyone can agree to.
SMP, charged with initiating and building Seattle’s monorail network,
did this by educating voters on the societal benefits and the personal
benefits of the proposed monorail. It will help clean the air by
reducing emissions and cut travel time from West Seattle to the Sonics
game by 15 minutes.
In November 2004, a Monorail recall group managed to get an initiative
back on the ballot to kill the project, but this time after a six-month
educational outreach campaign, 63 percent of voters favored the
Monorail — a landslide in politics. That’s pretty cool too.
‘Enlightened self-interest’
At egg — with apologies to AdamSmith and Alexis de Tocqueville — we
call this “enlightened selfinterest.” We define it as a balancing act
between three factors:
1. Cost of entry benefits. Is the brand widely available? Reasonably
priced? Does it perform well (tastes good, does what it is supposed to
do)?
2. Societal benefits. Does the brand have a positive environmental
story? Does the company/brand speak to social equity, like treating
employees fairly and sourcing labor responsibly?
3. Selfish benefits. You guessed it: What’s in it for me? (good for my
health, helps me look good — the brand reflects back on me in some
positive way, like the Prius’ badge of conspicuous conservation, it
satisfies my internal affirmation that I am a socially responsible
person).
Can sustainability be cool?
So perhaps we need to rethink our answer to our billionaire. It might
not be possible to make sustainability cool, but maybe the goals of
sustainability can. You just need to think local, think specific, and
think “What’s in it for me?” If you know someone who has an extra
million dollars burning a hole in his or her pocket, let us know. We
could start with food, move onto energy, then transportation, and then
investment. Or better yet, bring it on all at once.
In their own words: egg
is a brand development and advertising agency in Seattle that
specializes in creating and growing responsible brands. We utilize
powerful strategic and creative thinking, guided by an understanding of
the consumer, to generate success in the marketplace for sustainable
brands and organizations.
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